WO2013106380A3 - Qr data proxy and protocol gateway - Google Patents

Qr data proxy and protocol gateway Download PDF

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Publication number
WO2013106380A3
WO2013106380A3 PCT/US2013/020756 US2013020756W WO2013106380A3 WO 2013106380 A3 WO2013106380 A3 WO 2013106380A3 US 2013020756 W US2013020756 W US 2013020756W WO 2013106380 A3 WO2013106380 A3 WO 2013106380A3
Authority
WO
WIPO (PCT)
Prior art keywords
contact center
conversion function
carrier network
gateway
protocol gateway
Prior art date
Application number
PCT/US2013/020756
Other languages
French (fr)
Other versions
WO2013106380A2 (en
Inventor
Lance Fried
Joseph Katz
Original Assignee
Face It Corp.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Face It Corp. filed Critical Face It Corp.
Priority to CA2860856A priority Critical patent/CA2860856A1/en
Priority to EP13735897.4A priority patent/EP2803153A4/en
Publication of WO2013106380A2 publication Critical patent/WO2013106380A2/en
Publication of WO2013106380A3 publication Critical patent/WO2013106380A3/en

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/23Updating
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0641Shopping interfaces
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/40Information retrieval; Database structures therefor; File system structures therefor of multimedia data, e.g. slideshows comprising image and additional audio data
    • G06F16/43Querying
    • G06F16/438Presentation of query results
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/01Customer relationship services
    • G06Q30/015Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016After-sales
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0241Advertisements
    • G06Q30/0251Targeted advertisements
    • G06Q30/0269Targeted advertisements based on user profile or attribute
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L21/00Processing of the speech or voice signal to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/50Network services
    • H04L67/60Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
    • H04L67/63Routing a service request depending on the request content or context

Abstract

A quick response (QR) proxy and protocol gateway for interfacing with a carrier network, a QR-equipped device, and a contact center and contact center database is disclosed. A data link is connected to a carrier network to receive QR codes and other data. Additional data links are connected to a contact center database and a QR-equipped device to obtain information used in determining routing and tagging instructions. A user interface is connected to the gateway to accept configurable conditions for determining routing instructions. There is a text conversion function and speech conversion function for each target enterprise contact center. Synchronization between stored user preferences to automated or semi-automated customer service routes is provided by a consumer preference template system.
PCT/US2013/020756 2012-01-09 2013-01-09 Qr data proxy and protocol gateway WO2013106380A2 (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CA2860856A CA2860856A1 (en) 2012-01-09 2013-01-09 Qr data proxy and protocol gateway
EP13735897.4A EP2803153A4 (en) 2012-01-09 2013-01-09 Qr data proxy and protocol gateway

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US201261584575P 2012-01-09 2012-01-09
US61/584,575 2012-01-09
US13/736,788 US9280541B2 (en) 2012-01-09 2013-01-08 QR data proxy and protocol gateway
US13/736,788 2013-01-08

Publications (2)

Publication Number Publication Date
WO2013106380A2 WO2013106380A2 (en) 2013-07-18
WO2013106380A3 true WO2013106380A3 (en) 2014-10-02

Family

ID=48744520

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2013/020756 WO2013106380A2 (en) 2012-01-09 2013-01-09 Qr data proxy and protocol gateway

Country Status (4)

Country Link
US (1) US9280541B2 (en)
EP (1) EP2803153A4 (en)
CA (1) CA2860856A1 (en)
WO (1) WO2013106380A2 (en)

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CN104092644B (en) 2013-05-30 2018-09-07 腾讯科技(深圳)有限公司 A kind of exchange method, device, client and server
WO2015105688A1 (en) * 2014-01-09 2015-07-16 @Pay Ip Holdings, Llc Email based e-commerce with qr code barcode, image recognition alternative payment method and biometrics
US10951567B2 (en) 2015-02-18 2021-03-16 Lance Fried System for bridging, managing, and presenting smartphone and other data files with telephony interactions
EP3082076A1 (en) * 2015-04-13 2016-10-19 Amadeus S.A.S. A system and method for booking a travel product
US10965630B2 (en) 2018-08-03 2021-03-30 Flash App, LLC Enhanced data sharing to and between mobile device users
US10992621B2 (en) 2018-08-03 2021-04-27 Flash App, LLC Enhanced data sharing to and between mobile device users
CN110138868B (en) * 2019-05-20 2020-11-06 上海赛连信息科技有限公司 Customer service access method, device, medium and computing equipment
WO2021087176A1 (en) * 2019-10-29 2021-05-06 Waagu Inc. Smart trigger initiated collaboration platform
CN111107134B (en) * 2019-11-29 2022-04-26 北京三快在线科技有限公司 Connection control method and device, electronic equipment and readable storage medium
US11784908B2 (en) 2021-03-09 2023-10-10 International Business Machines Corporation Data transfer with QR codes

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Also Published As

Publication number Publication date
US9280541B2 (en) 2016-03-08
CA2860856A1 (en) 2013-07-18
EP2803153A4 (en) 2015-08-12
EP2803153A2 (en) 2014-11-19
WO2013106380A2 (en) 2013-07-18
US20130179156A1 (en) 2013-07-11

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